Frequently Asked Questions
Where does your product ship from?How much does it cost to ship to my location?Do you ship to my country?Do you ship to PO Boxes?I am stuck on the shipping page and cannot proceed.My vaporizer is broken what do I do?Do you have units available is 240v?What is the diameter of the bowls for the handkits you offer?What is the difference between the 120v and the 220v/240v versions?Are your items shipped discreetly? What kind of packaging is used?
Answers
Q: Where does your product ship from?
Our warehouse is in Emeryville, CA
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Q: How much does it cost to ship to my location?
Shipping is dynamically calculated through our system. There is an option to receive a shipping estimate before entering your address with just a zip code. This is done on the initial cart page. Just add the product and click view cart. From there with just your zip code you can see what you will pay for shipping. Once you get to the actual checkout page you will have complete options.
We ship USPS and UPS. You may also pick expedited methods as well. Here are our international shipping policies
click here >
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Q: Do you ship to my country?
Yes we ship globally to all areas where USPS and UPS deliver. For orders over $200 we strongly recommend USPS Global Express Service to provide tracking.
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Q: Do you ship to PO Boxes?
Yes we do, USPS is the only shipping option and may result in extra charges which we will email you before charging your Credit Card.
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Q: I am stuck on the shipping page and cannot proceed.
This is very rare and hopefully this issue is resolved. But, if this happens to you here are some remedies you can try.
- If you are at work you may be behind a firewall and need to place the order on another computer.
- You can try an different browser.
- You can reset your browser and clear the cache.
- If this all fails try later and email us the process you followed and what browser and operating system with version numbers of the software and we will look into the issue. At the same time email us your order or call and we woul dbe glad to assist.
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Q: My vaporizer is broken what do I do?
You can reference our warranty page here for details information on all our offered units.
More Information >
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Q: Do you have units available is 240v?
You we do have units available in 220v & 240v. If the vaporizer comes with that option it is noted on the product. If it does not come with that classification then a voltage converter will be offered with the vaporizer as an upgrade.
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Q: What is the diameter of the bowls for the handkits you offer?
The diameters are as follows:
Hands Free and Tower Handkit Bowl Diameters: 0.968"
Standard: 1.125"
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Q: What is the difference between the 120v and the 220v/240v versions?
The 220v/240v adaptor is for all International Countries using 220v-240v
electricity. While the 120v is for the US and other countries using 120v for their electricity.
http://en.wikipedia.org/wiki/Mains_power_systems
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Q: Are your items shipped discreetly? What kind of packaging is used?
Our packaging is completely discreet and will be addressed to NewAje or Warehouse. There are no logo’s or any mention of VaporStore on box. Just plain white or brown box.
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